# Trust Life Care

*Operated by Trust Life Care Ltd.*

Trust Life Care is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 06/12/2023

## Practical info

- Postcode: LS15 4TA
- Registered manager: Tobin, Dawn
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-12

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-12

### Other

- Finding
  - Evidence: Infection prevention and control procedures were followed and staff had completed relevant training.
  - Published: 2023-12-12
- Finding
  - Evidence: Safeguarding policies and procedures were in place and staff training in this area was up to date.
  - Published: 2023-12-12
- Finding
  - Evidence: People's nutritional needs were well supported and healthcare needs were understood and met.
  - Published: 2023-12-12
- Finding
  - Evidence: Open and positive culture with an approachable registered manager who was responsive to inspection findings.
  - Published: 2023-12-12
- Finding
  - Evidence: Good partnership working with healthcare professionals including physiotherapists, social workers and district nurses.
  - Published: 2023-12-12
- Finding
  - Evidence: Sufficient staffing levels with consistent staff teams, timely visits and spot checks by the registered manager.
  - Published: 2023-12-12
- Finding
  - Evidence: Staff were kind, friendly and delivered person-centred care; one healthcare professional described TLC as 'one of the best care agencies I have dealt with as a professional'.
  - Published: 2023-12-12
- Finding
  - Evidence: People and relatives were overwhelmingly positive about staff and felt safe and had their independence promoted.
  - Published: 2023-12-12
- **end_of_life_care** _(moderate)_
  - Evidence: People's care plans did not always detail people's particular end of life care wishes. Not all staff had received training for caring for people at the end of their life.
  - Published: 2023-12-12
- **staff_competency** _(moderate)_
  - Evidence: Staff had not always completed a medication competency assessment as frequently as recommended in good practice guidance.
  - Published: 2023-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-12
- Finding
  - End of life care and support
  - Published: 2023-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-12
- Finding
  - Staffing and recruitment
  - Published: 2023-12-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-12-12
- Finding
  - Using medicines safely
  - Published: 2023-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10576043455

HomeCare Compass is an independent guide and is not affiliated with the CQC.