# New Pathways Healthcare Limited

New Pathways Healthcare Limited is a CQC-regulated home-care agency in Andover.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2022

## Practical info

- Postcode: SP10 1PA
- Registered manager: Meskano, Rudo-Elizabeth
- Local authority: Hampshire
- Region: South East
- City: Andover
- Last CQC check: 30/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-30

### Other

- Finding
  - Evidence: Effective on-call system and electronic scheduling with alerts for late visits.
  - Published: 2022-06-30
- Finding
  - Evidence: Registered manager instilled a positive, person-centred work culture where staff felt valued.
  - Published: 2022-06-30
- Finding
  - Evidence: Effective governance processes held staff to account and identified quality issues.
  - Published: 2022-06-30
- Finding
  - Evidence: Complaints were used as opportunities to improve the service.
  - Published: 2022-06-30
- Finding
  - Evidence: People were involved in drafting their care plans and given opportunity to express views.
  - Published: 2022-06-30
- Finding
  - Evidence: People and relatives described staff as kind, caring and respectful, with positive relationships.
  - Published: 2022-06-30
- Finding
  - Evidence: Staff worked collaboratively with healthcare professionals to meet people's health needs effectively.
  - Published: 2022-06-30
- Finding
  - Evidence: Staff undertook a suitable induction, Care Certificate training and competency assessments.
  - Published: 2022-06-30
- Finding
  - Evidence: People were receiving their medicines as prescribed and MARs were regularly audited.
  - Published: 2022-06-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-30

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-30
- Finding
  - Using medicines safely
  - Published: 2022-06-30
- Finding
  - Staffing and recruitment
  - Published: 2022-06-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10575837481

HomeCare Compass is an independent guide and is not affiliated with the CQC.