# Somerset Care Community Services (Wiltshire)

*Operated by Somerset Care Limited.*

Somerset Care Community Services (Wiltshire) is a CQC-regulated home-care agency in Melksham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/10/2022

## Practical info

- Postcode: SN12 6ZE
- Local authority: Wiltshire
- Region: South West
- City: Melksham
- Last CQC check: 27/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-27
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-27

### Other

- Finding
  - Evidence: Approachable, experienced registered manager and supportive leadership
  - Published: 2022-10-27
- Finding
  - Evidence: Robust quality monitoring, governance and audits with a designated provider quality team
  - Published: 2022-10-27
- Finding
  - Evidence: Continuity of care with a core group of care workers
  - Published: 2022-10-27
- Finding
  - Evidence: Good teamwork and communication amongst staff
  - Published: 2022-10-27
- Finding
  - Evidence: Regular supervisions, annual appraisals and Care Certificate induction
  - Published: 2022-10-27
- Finding
  - Evidence: Comprehensive staff training including moving and handling, safeguarding and medicines management with competency assessments
  - Published: 2022-10-27
- Finding
  - Evidence: Safe recruitment with DBS and pre-employment checks
  - Published: 2022-10-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-27
- Finding
  - Using medicines safely
  - Published: 2022-10-27
- Finding
  - Staffing and recruitment
  - Published: 2022-10-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-27
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements
  - Published: 2022-10-27
- Finding
  - Duty of candour: being open and honest when something goes wrong
  - Published: 2022-10-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10575675076

HomeCare Compass is an independent guide and is not affiliated with the CQC.