# Caring Stars Limited

Caring Stars Limited is a CQC-regulated home-care agency in Barnsley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/06/2023

## Practical info

- Postcode: S71 3HR
- Registered manager: Gaza, Tavona
- Local authority: Barnsley
- Region: Yorkshire & Humberside
- City: Barnsley
- Last CQC check: 07/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-07

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-07

### Other

- Finding
  - Evidence: The service worked in partnership with other agencies and healthcare professionals.
  - Published: 2023-06-07
- Finding
  - Evidence: Governance systems monitored visit timeliness, duration and care quality including spot checks and competence evaluations.
  - Published: 2023-06-07
- Finding
  - Evidence: Positive staff culture with staff feeling listened to and supported by management.
  - Published: 2023-06-07
- Finding
  - Evidence: Complaints and concerns were accessible and relatives felt confident raising issues.
  - Published: 2023-06-07
- Finding
  - Evidence: People were actively involved in decisions about their care through assessment and care planning processes.
  - Published: 2023-06-07
- Finding
  - Evidence: Staff were described as kind, respectful and caring by people and relatives.
  - Published: 2023-06-07
- Finding
  - Evidence: Accidents and incidents were analysed for trends to support learning and improvement.
  - Published: 2023-06-07
- Finding
  - Evidence: Infection prevention and control practices were effective with appropriate PPE use.
  - Published: 2023-06-07
- Finding
  - Evidence: Medicines were administered safely with regular competency checks and audits of medication administration records.
  - Published: 2023-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-07
- Finding
  - Using medicines safely
  - Published: 2023-06-07
- Finding
  - Staffing and recruitment
  - Published: 2023-06-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10564181876

HomeCare Compass is an independent guide and is not affiliated with the CQC.