# Rainbow Care Solutions (Hertfordshire)

*Operated by Prime Marque Services Limited.*

Rainbow Care Solutions (Hertfordshire) is a CQC-regulated home-care agency in Stevenage.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/08/2023

## Practical info

- Postcode: SG1 2XU
- Registered manager: Zizhou, Joyce
- Local authority: Hertfordshire
- Region: East
- City: Stevenage
- Last CQC check: 19/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-19

### Other

- Finding
  - Evidence: Provider engaged with local care provider association for continuous learning and development.
  - Published: 2023-08-19
- Finding
  - Evidence: Quality assurance systems including surveys, audits across key areas, and action plans for any shortfalls identified.
  - Published: 2023-08-19
- Finding
  - Evidence: Staff felt well supported, found management approachable and knowledgeable, and received daily motivational communication.
  - Published: 2023-08-19
- Finding
  - Evidence: Care plans were detailed, person-centred, reviewed regularly, and stored on the PASS digital system.
  - Published: 2023-08-19
- Finding
  - Evidence: Medicines managed safely with competency assessments, spot checks and audits in place.
  - Published: 2023-08-19
- Finding
  - Evidence: Robust recruitment process including DBS checks and references before staff commenced work.
  - Published: 2023-08-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-19
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-19
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-19
- Finding
  - Using medicines safely
  - Published: 2023-08-19
- Finding
  - Staffing and recruitment
  - Published: 2023-08-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-19
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-19
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2023-08-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10563621162

HomeCare Compass is an independent guide and is not affiliated with the CQC.