# A&B Home Care Ltd

A&B Home Care Ltd is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: TS6 6UT
- Registered manager: Baldwin, Kerry
- Local authority: Redcar and Cleveland
- Region: North East
- City: Middlesbrough
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-21
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-07-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-21

### Other

- Finding
  - Evidence: Effective partnership working with external agencies and professionals
  - Published: 2022-07-21
- Finding
  - Evidence: Strong leadership with regular quality audits and action plans
  - Published: 2022-07-21
- Finding
  - Evidence: Effective Accessible Information Standard compliance, including picture cards
  - Published: 2022-07-21
- Finding
  - Evidence: Consistent staff team providing continuity of care
  - Published: 2022-07-21
- Finding
  - Evidence: Person-centred support plans co-produced with people and families
  - Published: 2022-07-21
- Finding
  - Evidence: Comprehensive induction and ongoing training programme
  - Published: 2022-07-21
- Finding
  - Evidence: Open and honest culture with effective lessons-learnt processes
  - Published: 2022-07-21
- Finding
  - Evidence: Good infection control with appropriate PPE use
  - Published: 2022-07-21
- Finding
  - Evidence: Safe medicines management with regular competency checks
  - Published: 2022-07-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-07-21
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; duty of candour; continuous learning
  - Published: 2022-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10559042007

HomeCare Compass is an independent guide and is not affiliated with the CQC.