# Helping Hands Mansfield

*Operated by Midshires Care Limited.*

Helping Hands Mansfield is a CQC-regulated home-care agency in Mansfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: NG18 2AE
- Registered manager: Howard, Donna
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Mansfield
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Provider understood duty of candour and notified CQC of notifiable events
  - Published: 2022-05-19
- Finding
  - Evidence: Positive staff culture with supportive management and regular team meetings
  - Published: 2022-05-19
- Finding
  - Evidence: Robust audits and quality assurance systems with action and development plan
  - Published: 2022-05-19
- Finding
  - Evidence: Strong understanding of MCA principles and consent
  - Published: 2022-05-19
- Finding
  - Evidence: Person-centred care plans with people's preferences, likes/dislikes and life histories
  - Published: 2022-05-19
- Finding
  - Evidence: Adequate PPE supplies and infection control procedures enhanced during COVID-19
  - Published: 2022-05-19
- Finding
  - Evidence: Risks assessed and regularly reviewed, including environmental and fire evacuation risk assessments
  - Published: 2022-05-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-19
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-05-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10553191017

HomeCare Compass is an independent guide and is not affiliated with the CQC.