# Living Plus Care Services

*Operated by Living Plus Care Services Limited.*

Living Plus Care Services is a CQC-regulated home-care agency in Hatfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/07/2022

## Practical info

- Postcode: AL10 0LN
- Registered manager: Ntaisi, Novuyo
- Local authority: Hertfordshire
- Region: East
- City: Hatfield
- Last CQC check: 01/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff supported people to maintain social connections during COVID-19 restrictions, including attending places of worship.
  - Published: 2022-07-01
- Finding
  - Evidence: Highly positive feedback from people, relatives and staff about management availability, openness and person-centred approach.
  - Published: 2022-07-01
- Finding
  - Evidence: Strong learning culture with incidents debriefed and learning shared via team meetings, face-to-face sessions and updates.
  - Published: 2022-07-01
- Finding
  - Evidence: Management responsive to staff suggestions to improve people's wellbeing, including outdoor activities and social outings.
  - Published: 2022-07-01
- Finding
  - Evidence: Consistent care from a small staff team, with staff matched to people based on shared interests to promote wellbeing.
  - Published: 2022-07-01
- Finding
  - Evidence: Medicines management included post-training competency assessments by management to ensure safe practice.
  - Published: 2022-07-01
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and references completed before staff worked independently.
  - Published: 2022-07-01
- Finding
  - Evidence: Staff knowledgeable about safeguarding procedures and confident to report concerns internally and externally.
  - Published: 2022-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10540686183

HomeCare Compass is an independent guide and is not affiliated with the CQC.