# Realm Staffing Solutions

Realm Staffing Solutions is a CQC-regulated home-care agency in St. Albans.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2022

## Practical info

- Postcode: AL1 3TF
- Registered manager: Chimwaza, Ngonidzashe
- Local authority: Hertfordshire
- Region: East
- City: St. Albans
- Last CQC check: 05/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-05
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-08-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-05

### Other

- Finding
  - Evidence: Open, approachable management understanding duty of candour and engaging staff and relatives for feedback
  - Published: 2022-08-05
- Finding
  - Evidence: Quality assurance via audits across staff competency, care plans and medicines, with action plans
  - Published: 2022-08-05
- Finding
  - Evidence: Accessible Information Standard supported, including large print, easy-read and Makaton
  - Published: 2022-08-05
- Finding
  - Evidence: Detailed care plans covering individual needs, preferences, privacy and dignity (e.g. gender of carer)
  - Published: 2022-08-05
- Finding
  - Evidence: Person-centred culture with continuity of care; relatives described carers as 'part of our family'
  - Published: 2022-08-05
- Finding
  - Evidence: Mental Capacity Act principles followed, with consent recorded in care plans and MCA training for staff
  - Published: 2022-08-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-05
- Finding
  - Using medicines safely
  - Published: 2022-08-05
- Finding
  - Staffing and recruitment
  - Published: 2022-08-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-05
- Finding
  - Duty of candour; clear roles and understanding of quality, risks and regulatory requirements
  - Published: 2022-08-05
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10537001417

HomeCare Compass is an independent guide and is not affiliated with the CQC.