# Prosperity Care and Wellbeing

*Operated by Prosperity Care and Wellbeing Ltd.*

Prosperity Care and Wellbeing is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 16/07/2022

## Practical info

- Postcode: GL2 5RG
- Registered manager: Tucker, Kara
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 16/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-03-07
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-07

### Other

- Finding
  - Evidence: Robust governance including electronic auditing, spot checks, competency assessments, and regular scrutiny meetings
  - Published: 2023-03-07
- Finding
  - Evidence: People involved in staff recruitment and selection, maximising their control and compatibility with care staff
  - Published: 2023-03-07
- Finding
  - Evidence: Safe medicines management implementing STOMP principles, reducing excessive medication use
  - Published: 2023-03-07
- Finding
  - Evidence: Collaborative working with external professionals, local authority learning disability partnership board, and other providers to achieve good outcomes
  - Published: 2023-03-07
- Finding
  - Evidence: Innovative wellbeing strategy including an Activity and Wellbeing Manager, steering group, and community events reducing isolation and anxiety
  - Published: 2023-03-07
- Finding
  - Evidence: Provider accredited as a trainer in health and social care, developing bespoke training and competency frameworks tailored to individual needs
  - Published: 2023-03-07
- Finding
  - Evidence: Strong safeguarding culture with open 'no blame' approach; incidents and concerns analysed for trends and lessons shared across the service
  - Published: 2023-03-07
- Finding
  - Evidence: Bespoke, holistic care planning rooted in Right Support, Right Care, Right Culture principles, enabling people to achieve personal goals and remain in the community
  - Published: 2023-03-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-07
- Finding
  - End of life care and support
  - Published: 2023-03-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-07
- Finding
  - Planning personalised care to ensure people have choice and control; supporting people to develop relationships, follow interests and take part in activities
  - Published: 2023-03-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-07
- Finding
  - Using medicines safely
  - Published: 2023-03-07
- Finding
  - Staffing and recruitment
  - Published: 2023-03-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-03-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-07
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-07
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; continuous learning and improving care
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10535708147

HomeCare Compass is an independent guide and is not affiliated with the CQC.