# Tiger Lily Care

*Operated by Tiger Lily Care Ltd.*

Tiger Lily Care is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2023

## Practical info

- Postcode: ME3 8ST
- Registered manager: Brimicombe, Sally
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with healthcare professionals, local authority and families to meet people's needs.
  - Published: 2023-02-23
- Finding
  - Evidence: Robust governance including compliance audits, action plans and regular reviews of care plans, risk assessments and medicines.
  - Published: 2023-02-23
- Finding
  - Evidence: Registered manager was described as approachable, supportive and responsive to feedback from people, relatives and staff.
  - Published: 2023-02-23
- Finding
  - Evidence: Staff received induction, regular training refreshers, competency checks, supervisions and spot checks.
  - Published: 2023-02-23
- Finding
  - Evidence: Care plans were personalised, including medical history, preferences, religion, communication needs and oral care.
  - Published: 2023-02-23
- Finding
  - Evidence: Electronic medication administration records (EMARs) with regular audits and staff competency checks ensured medicines were managed safely.
  - Published: 2023-02-23
- Finding
  - Evidence: People and relatives consistently reported feeling safe, with no missed visits and generally punctual care staff.
  - Published: 2023-02-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10535404297

HomeCare Compass is an independent guide and is not affiliated with the CQC.