# Helping Hands Stalybridge

*Operated by Midshires Care Limited.*

Helping Hands Stalybridge is a CQC-regulated home-care agency in Hyde.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/08/2023

## Practical info

- Postcode: SK14 4EH
- Registered manager: Jones, Katie
- Local authority: Tameside
- Region: North West
- City: Hyde
- Last CQC check: 26/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-26

### Other

- Finding
  - Evidence: Communication needs were assessed and documented; information available in accessible formats on request.
  - Published: 2023-08-26
- Finding
  - Evidence: Service worked effectively in partnership with GPs, district nurses, occupational therapists and commissioners.
  - Published: 2023-08-26
- Finding
  - Evidence: Positive open culture with staff feeling valued; initiatives such as employee of the month recognised good practice.
  - Published: 2023-08-26
- Finding
  - Evidence: Robust governance including regular audits of care plans, medicine records and daily records.
  - Published: 2023-08-26
- Finding
  - Evidence: Staff received thorough induction, regular training, supervision and appraisals.
  - Published: 2023-08-26
- Finding
  - Evidence: Strong safeguarding culture with staff confident to report concerns and clear escalation processes.
  - Published: 2023-08-26
- Finding
  - Evidence: Electronic call monitoring system used to ensure timely visits and manage late arrivals proactively.
  - Published: 2023-08-26
- Finding
  - Evidence: Medicines were managed safely with training and competency checks for all staff before administration.
  - Published: 2023-08-26
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed with involvement from people and relatives.
  - Published: 2023-08-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-26
- Finding
  - Using medicines safely
  - Published: 2023-08-26
- Finding
  - Staffing and recruitment
  - Published: 2023-08-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-26

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-26
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-08-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10534224782

HomeCare Compass is an independent guide and is not affiliated with the CQC.