# Helping Hands Cheadle

*Operated by Midshires Care Limited.*

Helping Hands Cheadle is a CQC-regulated home-care agency in Cheadle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/08/2023

## Practical info

- Postcode: SK8 1NZ
- Registered manager: Hardy, Jay
- Local authority: Stockport
- Region: North West
- City: Cheadle
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff culture with staff feeling valued and supported by the registered manager
  - Published: 2023-08-09
- Finding
  - Evidence: High external satisfaction score of 9.5 out of 10 on home.care.co.uk
  - Published: 2023-08-09
- Finding
  - Evidence: Robust audit programme adopted by the wider franchise for its thoroughness and evidence-based quality checking
  - Published: 2023-08-09
- Finding
  - Evidence: Proactive community engagement including office events, fundraising, and volunteer sessions at a mental health hospital
  - Published: 2023-08-09
- Finding
  - Evidence: Staff received regular supervision and yearly appraisals
  - Published: 2023-08-09
- Finding
  - Evidence: Comprehensive induction programme aligned to the Care Certificate, with specialised clinical training overseen by a clinical nurse
  - Published: 2023-08-09
- Finding
  - Evidence: EMAR system monitored daily by registered manager and care coordinators to ensure timely medicine administration
  - Published: 2023-08-09
- Finding
  - Evidence: Electronic call monitoring system used to detect and prevent missed or late calls, with records confirming no missed calls
  - Published: 2023-08-09
- **care_planning** _(minor)_
  - Evidence: we found 2 people's support plans needed to be updated to ensure the section on their long-term health conditions reflected their own individual circumstances
  - Published: 2023-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10534224590

HomeCare Compass is an independent guide and is not affiliated with the CQC.