# Helping Hands Darlington

*Operated by Midshires Care Limited.*

Helping Hands Darlington is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/07/2022

## Practical info

- Postcode: DL1 1GL
- Registered manager: Vendy, Anne
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 15/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Staff supported people's independence, dignity, privacy and social relationships
  - Published: 2022-07-15
- Finding
  - Evidence: Effective multi-agency working, including smooth hospital discharge support
  - Published: 2022-07-15
- Finding
  - Evidence: Robust quality assurance systems including spot checks, telephone calls, surveys and live visit monitoring
  - Published: 2022-07-15
- Finding
  - Evidence: Strong ethos of kindness embedded in culture, recognised through staff awards
  - Published: 2022-07-15
- Finding
  - Evidence: Medicines safely managed with regular competency checks and tailored staff training
  - Published: 2022-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Using medicines safely
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-15
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-15
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2022-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10530470262

HomeCare Compass is an independent guide and is not affiliated with the CQC.