# Complex Care Professionals

*Operated by Complex Care Professionals Limited.*

Complex Care Professionals is a CQC-regulated home-care agency in Burnley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2023

## Practical info

- Postcode: BB10 1PD
- Registered manager: Livsey, Lisa
- Local authority: Lancashire
- Region: North West
- City: Burnley
- Last CQC check: 25/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-25

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-25

### Other

- Finding
  - Evidence: Open and approachable registered manager fostering continuous learning and improvement.
  - Published: 2023-01-25
- Finding
  - Evidence: Compliments received regarding end of life care provision, with specialist training completed at a local hospice.
  - Published: 2023-01-25
- Finding
  - Evidence: Strong partnerships with health and social care professionals to ensure coordinated care.
  - Published: 2023-01-25
- Finding
  - Evidence: Effective systems to organise care visits, minimising risk of late or missed calls.
  - Published: 2023-01-25
- Finding
  - Evidence: Staff received training in safeguarding, infection control, equality and diversity, and MCA principles.
  - Published: 2023-01-25
- Finding
  - Evidence: Person-centred care culture promoted by the registered manager, with positive feedback from people and relatives.
  - Published: 2023-01-25
- Finding
  - Evidence: Medicines managed safely with electronic records checked at least monthly and staff trained to administer medicines.
  - Published: 2023-01-25
- Finding
  - Evidence: Sufficient staffing levels with consistent staff teams familiar with people's needs and preferences.
  - Published: 2023-01-25
- **governance** _(minor)_
  - Evidence: the registered manager agreed they would collate results in order to identify any patterns or trends.
  - Published: 2023-01-25

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-25

### safe

- Finding
  - Using medicines safely
  - Published: 2023-01-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-25
- Finding
  - Staffing and recruitment
  - Published: 2023-01-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10520906915

HomeCare Compass is an independent guide and is not affiliated with the CQC.