# Homecare Team Ltd

Homecare Team Ltd is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/02/2022

## Practical info

- Postcode: BL3 3AJ
- Registered manager: Shahid, Sameera
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 23/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-23
- Finding
  - Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-23
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-02-23

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-02-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-23

### Other

- Finding
  - Evidence: Bilingual staff team supporting diverse communication needs
  - Published: 2022-02-23
- Finding
  - Evidence: Quality assurance audits, spot checks and competency assessments in place
  - Published: 2022-02-23
- Finding
  - Evidence: Positive feedback on caring, dignity and respect from people and relatives
  - Published: 2022-02-23
- Finding
  - Evidence: Person-centred care plans with cultural information
  - Published: 2022-02-23
- Finding
  - Evidence: Adequate PPE and routine COVID-19 testing
  - Published: 2022-02-23
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-02-23
- Finding
  - Evidence: Sufficient staffing with no late or missed visits and effective call monitoring
  - Published: 2022-02-23
- Finding
  - Evidence: Safe medication administration with accurate MAR records and no missing signatures
  - Published: 2022-02-23
- **leadership** _(minor)_
  - Evidence: At the time of the inspection, the service did not have a registered manager, although an application had been submitted to CQC.
  - Published: 2022-02-23
- **safeguarding** _(minor)_
  - Evidence: Whilst some staff talked about safeguarding relating to abuse, others referenced health and safety issues such as fire awareness. The manager said further safeguarding training would be provided
  - Published: 2022-02-23
- **staff_training** _(minor)_
  - Evidence: Staff said they had not yet completed training regarding the MCA, although the training matrix indicated staff were enrolled on this course, due to be undertaken in February 2022.
  - Published: 2022-02-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-23
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-02-23

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-02-23
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-02-23
- Finding
  - Staffing and recruitment
  - Published: 2022-02-23
- Finding
  - Using medicines safely
  - Published: 2022-02-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-23
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-23
- Finding
  - Continuous learning and improving care; Engaging and involving people
  - Published: 2022-02-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10520026789

HomeCare Compass is an independent guide and is not affiliated with the CQC.