# Harlington Care

*Operated by Harlington Hospice Association Limited.*

Harlington Care is a CQC-regulated home-care agency in Northwood.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2021

## Practical info

- Postcode: HA6 2RN
- Registered manager: Willis-Todd, Tanya
- Local authority: Hillingdon
- Region: London
- City: Northwood
- Last CQC check: 21/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-24
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-24

### Other

- Finding
  - Evidence: Flexible COVID-19 response including extra visits, shopping support and facilitating video calls with family
  - Published: 2022-03-24
- Finding
  - Evidence: Strong partnership working including falls prevention group and Myhealth workshops with local NHS trust
  - Published: 2022-03-24
- Finding
  - Evidence: Robust medicines management with regular competency assessments and management checks of administration records
  - Published: 2022-03-24
- Finding
  - Evidence: Cultural and language inclusivity, including staff speaking a range of languages to support people whose first language is not English
  - Published: 2022-03-24
- Finding
  - Evidence: Person-centred culture with positive feedback ('The best agency I have ever used') and staff who would recommend the agency
  - Published: 2022-03-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-24
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about their roles, quality, risks and regulatory requirements
  - Published: 2022-03-24
- Finding
  - Duty of candour
  - Published: 2022-03-24
- Finding
  - Promoting a positive, person-centred, inclusive and empowering culture
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10517336477

HomeCare Compass is an independent guide and is not affiliated with the CQC.