# ROSEBANK 2

*Operated by Advent Care Solutions Ltd.*

ROSEBANK 2 is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/10/2022

## Practical info

- Postcode: HA0 2TN
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 14/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-10-14

### effective

- Finding
  - Is the service effective?
  - Published: 2022-10-14

### Other

- Finding
  - Evidence: Relatives involved in putting care plans together and able to give feedback
  - Published: 2022-10-14
- Finding
  - Evidence: Care workers reported feeling well supported by management with regular supervision
  - Published: 2022-10-14
- Finding
  - Evidence: Effective infection prevention and control practices including COVID-19 procedures and PPE access
  - Published: 2022-10-14
- Finding
  - Evidence: Staff completed training including safeguarding, MCA, infection control, manual handling and first aid
  - Published: 2022-10-14
- Finding
  - Evidence: Person-centred care plans documenting cultural, religious, dietary and equality needs
  - Published: 2022-10-14
- Finding
  - Evidence: Positive feedback from relative: '[My relative] is safe and well looked after.'
  - Published: 2022-10-14
- Finding
  - Evidence: Personalised care provided by a small, consistent staff team who valued relationships with the person
  - Published: 2022-10-14
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. Until a registered manager was appointed, the nominated individual was responsible for supervising the management
  - Published: 2022-10-14
- **medication_management** _(minor)_
  - Evidence: the nominated individual explained they did not yet have an electronic medication administration recording system in place.
  - Published: 2022-10-14
- **staff_competency** _(minor)_
  - Evidence: not all character references were verified to check their authenticity. We raised this with the nominated individual who confirmed that he would contact the relevant referees and verify them
  - Published: 2022-10-14
- **governance** _(minor)_
  - Evidence: the audits carried out so far were limited in detail and did not clearly detail what was reviewed. Audits had not yet been embedded in practice.
  - Published: 2022-10-14

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-10-14

### safe

- Finding
  - Is the service safe?
  - Published: 2022-10-14

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-10-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10512959202

HomeCare Compass is an independent guide and is not affiliated with the CQC.