# Gloucestershire Community Support Services

*Operated by Precious Homes Limited.*

Gloucestershire Community Support Services is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: GL2 8HB
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 06/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-05-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-05

### Other

- Finding
  - Evidence: People actively involved in recruitment, service development and co-production of a service progression plan
  - Published: 2022-05-05
- Finding
  - Evidence: Safe recruitment, comprehensive induction, bespoke training and ongoing competency checks for staff
  - Published: 2022-05-05
- Finding
  - Evidence: Active promotion of equality, diversity and culture including a multi-faith room and culturally appropriate care
  - Published: 2022-05-05
- Finding
  - Evidence: Strong leadership from a registered manager who won the Great Autism Practice award and has transformed the culture of the service
  - Published: 2022-05-05
- Finding
  - Evidence: Excellent communication support including Makaton, easy read, talking tiles and accessible information formats
  - Published: 2022-05-05
- Finding
  - Evidence: Effective use of restraint reduction practices, PBS strategies and STOMP principles leading to reduced restrictive interventions
  - Published: 2022-05-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities
  - Published: 2022-05-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-05
- Finding
  - Using medicines safely
  - Published: 2022-05-05
- Finding
  - Staffing and recruitment
  - Published: 2022-05-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-05

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10512282376

HomeCare Compass is an independent guide and is not affiliated with the CQC.