# Premier Care Blackburn Branch

*Operated by Premier Care Limited.*

Premier Care Blackburn Branch is a CQC-regulated home-care agency in Darwen.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/11/2024

## Practical info

- Postcode: BB3 0DG
- Registered manager: Darbyshire, Tracey
- Local authority: Blackburn with Darwen
- Region: North West
- City: Darwen
- Last CQC check: 14/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-09

### Other

- Finding
  - Evidence: Relatives and staff knew and spoke highly of the registered manager, describing them as approachable.
  - Published: 2023-03-09
- Finding
  - Evidence: Referrals to external healthcare professionals and safeguarding authorities were made in a timely manner.
  - Published: 2023-03-09
- Finding
  - Evidence: End of life care wishes and advanced decisions around resuscitation were identified and recorded where appropriate.
  - Published: 2023-03-09
- Finding
  - Evidence: IPC practices were in place with sufficient PPE supplies worn in line with government guidance.
  - Published: 2023-03-09
- Finding
  - Evidence: Accidents and incidents were recorded electronically, enabling the registered manager to identify trends and take action to reduce risks.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff received training including the care certificate, with detailed induction and regular competency checks completed prior to working with people.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff spoke positively about people they support; people and relatives described staff as responsive, experienced, polite and friendly.
  - Published: 2023-03-09
- **staffing_levels** _(moderate)_
  - Evidence: Visit durations were not being monitored and addressed when short in duration. Feedback from people raised concerns around visits not lasting the full length of time.
  - Published: 2023-03-09
- **record_keeping** _(moderate)_
  - Evidence: There were gaps in some people's medication records with no explanation.
  - Published: 2023-03-09
- **safeguarding** _(moderate)_
  - Evidence: We did find incidents where safeguarding concerns were not always reported in a timely manner.
  - Published: 2023-03-09
- **governance** _(critical)_
  - Evidence: Governance systems were not always effective. Audits had not identified the issues we found during our inspection.
  - Published: 2023-03-09
- **missed_or_late_visits** _(moderate)_
  - Evidence: Staff regularly did not stay for the full length of the call...They are supposed to have a half hour visit but they are here for about 20 minutes.
  - Published: 2023-03-09
- **care_planning** _(moderate)_
  - Evidence: We reviewed 2 people's mobility care plans and found them both to hold conflicting information on how to safely assist people with their mobility.
  - Published: 2023-03-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-09

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-03-09
- Finding
  - Staffing and recruitment
  - Published: 2023-03-09
- Finding
  - Assessing risk, safely monitoring and management; Preventing and controlling infection
  - Published: 2023-03-09
- Finding
  - Using medicines safely
  - Published: 2023-03-09

### well_led

- Finding
  - Duty of candour; Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-09
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Promoting a positive culture
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10510330675

HomeCare Compass is an independent guide and is not affiliated with the CQC.