# Worksop

*Operated by Desla Care Agency Ltd.*

Worksop is a CQC-regulated home-care agency in Worksop.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/09/2022

## Practical info

- Postcode: S81 8UZ
- Registered manager: Debo, Anthony
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Worksop
- Last CQC check: 23/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-23

### Other

- Finding
  - Evidence: MCA principles applied; capacity considered at initial assessment
  - Published: 2022-09-23
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-09-23
- Finding
  - Evidence: Embedded quality assurance system with competency checks and open, transparent leadership
  - Published: 2022-09-23
- Finding
  - Evidence: Effective infection prevention and control including PPE use and up-to-date COVID-19 policy
  - Published: 2022-09-23
- Finding
  - Evidence: Safe medicines management with training and audits by the registered manager
  - Published: 2022-09-23
- Finding
  - Evidence: Consistent small staff team including the registered manager providing continuity of care
  - Published: 2022-09-23
- Finding
  - Evidence: Staff knowledgeable about safeguarding and trained in conditions specific to people's needs (e.g. advanced dementia care)
  - Published: 2022-09-23
- Finding
  - Evidence: Personalised assessments and care plans completed prior to care delivery with documented preferences
  - Published: 2022-09-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-23
- Finding
  - Using medicines safely
  - Published: 2022-09-23
- Finding
  - Staffing and recruitment
  - Published: 2022-09-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-23

### well_led

- Finding
  - Managers and staff being clear about their roles; engaging and involving people, public and staff
  - Published: 2022-09-23
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2022-09-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnership with others
  - Published: 2022-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10495337322

HomeCare Compass is an independent guide and is not affiliated with the CQC.