# REXD Corporation Limited t/a Caremark (Cheshire West & Chester)

*Operated by REXD Corporation Limited.*

REXD Corporation Limited t/a Caremark (Cheshire West & Chester) is a CQC-regulated home-care agency in Ellesmere Port.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: CH65 7AA
- Local authority: Cheshire West and Chester
- Region: North West
- City: Ellesmere Port
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-26

### Other

- Finding
  - Evidence: Strong positive feedback from people, relatives, and professionals, with high praise for staff kindness and professionalism.
  - Published: 2023-01-26
- Finding
  - Evidence: People's communication needs, equality characteristics, and end of life wishes were incorporated into care plans.
  - Published: 2023-01-26
- Finding
  - Evidence: Clear management structure with 24/7 on-call support and a positive, supportive workplace culture.
  - Published: 2023-01-26
- Finding
  - Evidence: The service worked effectively with external professionals and agencies to promote good outcomes.
  - Published: 2023-01-26
- Finding
  - Evidence: Staff received a thorough induction including the Care Certificate, shadowing, and mandatory training.
  - Published: 2023-01-26
- Finding
  - Evidence: Medicines were safely managed with staff competency checks and regular medication audits.
  - Published: 2023-01-26
- Finding
  - Evidence: Person-centred care plans were well-developed, regularly reviewed, and reflected people's individual needs, likes and preferences.
  - Published: 2023-01-26
- Finding
  - Evidence: People felt safe and received care from a consistent staff team who knew them well and arrived on time.
  - Published: 2023-01-26
- **staff_training** _(minor)_
  - Evidence: We discussed training with the registered manager and care manager including the requirement to ensure all staff are suitably trained when supporting people with a learning disability or autistic people.
  - Published: 2023-01-26
- **record_keeping** _(minor)_
  - Evidence: The care manager and care co-ordinator advised that several compliments had been received although recording of these had lapsed.
  - Published: 2023-01-26
- **supervision_appraisal** _(minor)_
  - Evidence: The care manager acknowledged that some appraisals were overdue, however, a plan was in place to address this.
  - Published: 2023-01-26

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-26
- Finding
  - Using medicines safely
  - Published: 2023-01-26
- Finding
  - Staffing and recruitment
  - Published: 2023-01-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-26

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-01-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Working in partnership with others
  - Published: 2023-01-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10490305434

HomeCare Compass is an independent guide and is not affiliated with the CQC.