# Specialist Support Services for Younger Adults with Disabilities North

*Operated by North Northamptonshire Council.*

Specialist Support Services for Younger Adults with Disabilities North is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2023

## Practical info

- Postcode: NN17 1TP
- Registered manager: Mcleod, Catherine
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 18/May/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-10
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-01-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-10

### Other

- Finding
  - Evidence: Effective partnership working with external health and social care professionals to achieve good outcomes.
  - Published: 2024-01-10
- Finding
  - Evidence: Open, inclusive and empowering culture with staff feeling well supported by management.
  - Published: 2024-01-10
- Finding
  - Evidence: Strong governance with audits and quality checks across medicines, staff documentation, observations, and equipment.
  - Published: 2024-01-10
- Finding
  - Evidence: Complaints recorded formally with prompt action taken and detailed records maintained.
  - Published: 2024-01-10
- Finding
  - Evidence: Highly personalised care with people supported to pursue hobbies, interests and social activities such as rugby, horse riding, swimming, and supported holidays.
  - Published: 2024-01-10
- Finding
  - Evidence: Staff received excellent training including the Care Certificate induction, and felt well-equipped and supported in their roles.
  - Published: 2024-01-10
- Finding
  - Evidence: Medicines administered safely by trained staff with accurate MAR records and management audits.
  - Published: 2024-01-10
- Finding
  - Evidence: Safe recruitment systems in place including employment references, ID checks, and DBS checks.
  - Published: 2024-01-10
- Finding
  - Evidence: Staffing levels improved significantly since last inspection; sufficient staff deployed to cover care calls without management needing to cover care calls themselves.
  - Published: 2024-01-10
- Finding
  - Evidence: Risks were comprehensively assessed and regularly reviewed, including beds, bedrails, wheelchairs and hoists, with all relevant safety checks in place.
  - Published: 2024-01-10

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-10
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-10
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-10
- Finding
  - Using medicines safely
  - Published: 2024-01-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-10
- Finding
  - Staffing and recruitment
  - Published: 2024-01-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-10
- Finding
  - Continuous learning and improving care
  - Published: 2024-01-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10490141162

HomeCare Compass is an independent guide and is not affiliated with the CQC.