# ExemplaCare

*Operated by ExemplaCare Limited.*

ExemplaCare is a CQC-regulated home-care agency in Buckingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/03/2023

## Practical info

- Postcode: MK18 7DS
- Registered manager: Nottage, Angela
- Local authority: Buckinghamshire
- Region: South East
- City: Buckingham
- Last CQC check: 04/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-04

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-04

### Other

- Finding
  - Evidence: Staff received individual and group supervision, appraisals, and recognition of good practice.
  - Published: 2023-03-04
- Finding
  - Evidence: Monthly staff meetings used for education and handover; external 'Critical Friend' provided objective oversight.
  - Published: 2023-03-04
- Finding
  - Evidence: Positive end of life care practices, including reflective keepsakes presented to families.
  - Published: 2023-03-04
- Finding
  - Evidence: Effective partnership working with external healthcare professionals, praised as 'extremely approachable, accommodating and knowledgeable'.
  - Published: 2023-03-04
- Finding
  - Evidence: Strong person-centred culture, including memory boxes for people with dementia and birthday gift coordination.
  - Published: 2023-03-04
- Finding
  - Evidence: Medicines were administered safely with trained and competency-assessed staff and app-based recording for relatives.
  - Published: 2023-03-04
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and incident reporting processes.
  - Published: 2023-03-04
- Finding
  - Evidence: No missed visits reported by people using the service; staffing rosters had good oversight with flexible staff matching.
  - Published: 2023-03-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Using medicines safely
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10484149532

HomeCare Compass is an independent guide and is not affiliated with the CQC.