# Sally and Sarah

*Operated by Sally and Sarah Care Limited.*

Sally and Sarah is a CQC-regulated home-care agency in Stockton On Tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/08/2023

## Practical info

- Postcode: TS18 3DA
- Registered manager: Mclain, Sarah
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton On Tees
- Last CQC check: 26/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Care adapted responsively to individual needs, e.g. adjusting visit times for sundowning
  - Published: 2023-08-26
- Finding
  - Evidence: Relatives given live electronic access to visit information, promoting transparency
  - Published: 2023-08-26
- Finding
  - Evidence: Staff felt well supported by management in both work and personal situations
  - Published: 2023-08-26
- Finding
  - Evidence: Medicines managed safely with electronic prompts preventing missed medication tasks
  - Published: 2023-08-26
- Finding
  - Evidence: Electronic monitoring system alerts management to missed or late visits in real time
  - Published: 2023-08-26
- Finding
  - Evidence: People supported by a consistent staff team with strong rapport reported over many years
  - Published: 2023-08-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-26
- Finding
  - Staffing and recruitment
  - Published: 2023-08-26
- Finding
  - Using medicines safely
  - Published: 2023-08-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-26
- Finding
  - Engaging and involving people, staff and continuous learning
  - Published: 2023-08-26
- Finding
  - Managers and staff being clear about roles and governance
  - Published: 2023-08-26
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-08-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1048100754

HomeCare Compass is an independent guide and is not affiliated with the CQC.