# Empathy Care24 Northampton

*Operated by Empathy Care24 Limited.*

Empathy Care24 Northampton is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NN3 6WL
- Registered manager: Sachikonye, Wimbai
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 04/Jun/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-02

### Other

- Finding
  - Evidence: Staff received regular supervision and felt well supported by the management team.
  - Published: 2023-09-02
- Finding
  - Evidence: Evidence of partnership working with pharmacists, social workers and GPs to support people's health care needs.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff supported people with eating and drinking, respecting choices and ensuring fluids were left at end of visits.
  - Published: 2023-09-02
- Finding
  - Evidence: Enough improvement had been made on MCA compliance; provider was no longer in breach of regulation 11.
  - Published: 2023-09-02
- Finding
  - Evidence: People were protected from infection risk; staff used PPE appropriately and understood effective hand washing.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff understood safeguarding principles, knew signs of abuse and how and where to report concerns.
  - Published: 2023-09-02
- Finding
  - Evidence: Staff were recruited safely with reference checks and DBS checks completed in line with regulatory requirements.
  - Published: 2023-09-02
- **supervision_appraisal** _(moderate)_
  - Evidence: Senior members of staff who were responsible for auditing and updating people's care records needed further support and training in this role.
  - Published: 2023-09-02
- **leadership** _(critical)_
  - Evidence: The provider had not implemented an action plan to address the shortfalls identified at the last inspection to ensure they would be compliant in meeting the regulatory requirements.
  - Published: 2023-09-02
- **person_centred_care** _(moderate)_
  - Evidence: Some people's preference around visit times and preferred staff was not always met. One person told us 'I'm not really happy with the management as there is no continuity of carers.'
  - Published: 2023-09-02
- **record_keeping** _(moderate)_
  - Evidence: Care records contained high levels of generic information or outdated guidance which in some cases posed a risk to people, including choking and pressure sore deterioration risks.
  - Published: 2023-09-02
- **missed_or_late_visits** _(moderate)_
  - Evidence: They don't phone to say they are going to be late; the visits seem rushed; they fly in and out.
  - Published: 2023-09-02
- **staff_competency** _(moderate)_
  - Evidence: The training and competency checks were not of a standard to ensure staff had the knowledge and skills to carry out their roles effectively.
  - Published: 2023-09-02
- **incident_learning** _(critical)_
  - Evidence: 3 incident and accident report forms had been completed by staff following acts of aggression or physical violence. This had not prompted the provider or registered manager to update the risk assessments.
  - Published: 2023-09-02
- **governance** _(critical)_
  - Evidence: Systems and processes were either not in place or not effective in ensuring the safety and quality of the service. The registered manager had not maintained oversight in this area.
  - Published: 2023-09-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-02
- Finding
  - Staffing and recruitment
  - Published: 2023-09-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-02
- Finding
  - Using medicines safely
  - Published: 2023-09-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-02
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-09-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10476675186

HomeCare Compass is an independent guide and is not affiliated with the CQC.