# Walfinch West Suffolk

*Operated by Wickham Care Company West Suffolk Ltd.*

Walfinch West Suffolk is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 25/05/2022

## Practical info

- Postcode: IP7 5DL
- Registered manager: Hambling, Stevie
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 25/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-30

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services
  - Published: 2022-06-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-30

### Other

- Finding
  - Evidence: Staff promoted independence and respected privacy and dignity.
  - Published: 2022-06-30
- Finding
  - Evidence: On-call system supported staff outside office hours.
  - Published: 2022-06-30
- Finding
  - Evidence: Safeguarding training was mandatory and completed; registered manager understood reporting responsibilities.
  - Published: 2022-06-30
- Finding
  - Evidence: Staff wore PPE and had regular COVID-19 testing in place.
  - Published: 2022-06-30
- Finding
  - Evidence: Care provided by a consistent team of staff.
  - Published: 2022-06-30
- Finding
  - Evidence: People reported no missed calls and were kept informed if staff were running late.
  - Published: 2022-06-30
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity and respect.
  - Published: 2022-06-30
- Finding
  - Evidence: People told us they received their medicines as prescribed.
  - Published: 2022-06-30
- **person_centred_care** _(moderate)_
  - Evidence: Care plans reviewed had not been updated since the service was registered with CQC and still referred to the previous owner of the service.
  - Published: 2022-06-30
- **communication_with_families** _(moderate)_
  - Evidence: Care plans lacked detail about people's communication needs and how best to communicate with them.
  - Published: 2022-06-30
- **staffing_levels** _(moderate)_
  - Evidence: They [management] do their best to make sure we receive consistent carers, but there just isn't enough staff. The staff don't stay long working for the agency before they leave.
  - Published: 2022-06-30
- **other** _(critical)_
  - Evidence: Recruitment checks had not been completed on all new staff to check their suitability or competence to work with vulnerable people prior to commencing employment.
  - Published: 2022-06-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-30
- Finding
  - Planning personalised care; End of life care and support
  - Published: 2022-06-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-30

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-30
- Finding
  - Using medicines safely
  - Published: 2022-06-30
- Finding
  - Staffing and recruitment
  - Published: 2022-06-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-30
- Finding
  - Promoting a positive culture; Engaging people and staff; Continuous learning and improving care
  - Published: 2022-06-30
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; duty of candour
  - Published: 2022-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10476285035

HomeCare Compass is an independent guide and is not affiliated with the CQC.