# Helping Hands Calne

*Operated by Midshires Care Limited.*

Helping Hands Calne is a CQC-regulated home-care agency in Calne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/05/2022

## Practical info

- Postcode: SN11 0QZ
- Registered manager: Bishop, Kerrie
- Local authority: Wiltshire
- Region: South West
- City: Calne
- Last CQC check: 12/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-12
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-12

### Other

- Finding
  - Evidence: Positive culture with 'Four Pillars' values, 'Moments of Kindness' recognition and rewards scheme for staff
  - Published: 2022-05-12
- Finding
  - Evidence: Highly approachable and supportive registered manager praised by staff, people and relatives
  - Published: 2022-05-12
- Finding
  - Evidence: Robust quality assurance with regular audits, spot checks, surveys and management visits
  - Published: 2022-05-12
- Finding
  - Evidence: Detailed person-centred care plans with life histories and preferences, supported by an electronic planning system
  - Published: 2022-05-12
- Finding
  - Evidence: Staff demonstrated kind, compassionate, person-centred care and respected privacy, dignity and independence
  - Published: 2022-05-12
- Finding
  - Evidence: Strong induction and training programme including 12 weeks of training, the Care Certificate, and ongoing eLearning
  - Published: 2022-05-12
- Finding
  - Evidence: Medicines managed safely by trained and competency-assessed staff, supported by regular audits
  - Published: 2022-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-12
- Finding
  - Using medicines safely
  - Published: 2022-05-12
- Finding
  - Staffing and recruitment
  - Published: 2022-05-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-12
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2022-05-12
- Finding
  - Duty of candour and being open and honest with people when something goes wrong
  - Published: 2022-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10457513666

HomeCare Compass is an independent guide and is not affiliated with the CQC.