# Ethos Care

*Operated by Ethos Care Services Limited.*

Ethos Care is a CQC-regulated home-care agency in Christchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/06/2023

## Practical info

- Postcode: BH23 5HE
- Registered manager: Kennedy, Tracy
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Christchurch
- Last CQC check: 29/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive working relationships with external health and social care professionals, noted as 'a pleasure to work with'.
  - Published: 2023-06-29
- Finding
  - Evidence: People had access to an electronic system to view upcoming visits, supporting transparency and reducing anxiety.
  - Published: 2023-06-29
- Finding
  - Evidence: Plentiful PPE supplies and robust infection prevention and control procedures, including spot-check monitoring.
  - Published: 2023-06-29
- Finding
  - Evidence: Approachable, visible and supportive leadership praised by people, staff and external health and social care professionals.
  - Published: 2023-06-29
- Finding
  - Evidence: Strong safeguarding culture: staff knew how to raise concerns internally and externally; proactive referrals made to local authority.
  - Published: 2023-06-29
- Finding
  - Evidence: Accidents and incidents were recorded, analysed for themes and trends, and learning was shared with staff.
  - Published: 2023-06-29
- Finding
  - Evidence: Risk assessments were comprehensive, updated immediately on change, and covered environmental risks.
  - Published: 2023-06-29
- Finding
  - Evidence: Electronic medicines management system ensured up-to-date MAR records and immediate alerts on changes to medication regimes.
  - Published: 2023-06-29
- Finding
  - Evidence: People felt safe and expressed high satisfaction: 'They are A1, top class', 'I am safe, absolutely reliant, I wouldn't survive without them'.
  - Published: 2023-06-29
- **governance** _(minor)_
  - Evidence: feedback was not always used to shape the service as a whole.
  - Published: 2023-06-29
- **governance** _(moderate)_
  - Evidence: Quality assurance systems in place to monitor and improve the standard of the service were not always robust.
  - Published: 2023-06-29
- **record_keeping** _(moderate)_
  - Evidence: staff employment histories were not explored fully as required by the regulations and the providers policy.
  - Published: 2023-06-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-29
- Finding
  - Using medicines safely
  - Published: 2023-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-29
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-29
- Finding
  - Staffing and recruitment
  - Published: 2023-06-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1045508473

HomeCare Compass is an independent guide and is not affiliated with the CQC.