# Silvermere Healthcare Services

*Operated by Silvermere Healthcare Services Limited.*

Silvermere Healthcare Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/07/2022

## Practical info

- Postcode: SE2 0ET
- Registered manager: Idumwonyi, Raphael
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 01/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-01

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-01

### Other

- Finding
  - Evidence: Manager demonstrated clear understanding of duty of candour and regulatory responsibilities.
  - Published: 2022-07-01
- Finding
  - Evidence: Effective quality assurance systems with regular care plan and risk assessment audits.
  - Published: 2022-07-01
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect; promoted independence.
  - Published: 2022-07-01
- Finding
  - Evidence: Care planned in line with Mental Capacity Act; consent recorded and respected.
  - Published: 2022-07-01
- Finding
  - Evidence: Infection prevention measures in place with adequate PPE supplies.
  - Published: 2022-07-01
- Finding
  - Evidence: Staff up to date with mandatory training including manual handling, medicines, infection control and MCA.
  - Published: 2022-07-01
- Finding
  - Evidence: Robust recruitment procedures including references and DBS checks.
  - Published: 2022-07-01
- Finding
  - Evidence: Risks identified and assessed (mobility, falls, personal care) with guidance for staff to minimise risks.
  - Published: 2022-07-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-01

### safe

- Finding
  - Using medicines safely
  - Published: 2022-07-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-01
- Finding
  - Staffing and recruitment
  - Published: 2022-07-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-07-01
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-01
- Finding
  - Duty of candour
  - Published: 2022-07-01
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2022-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10454831073

HomeCare Compass is an independent guide and is not affiliated with the CQC.