# Alina Homecare - Maldon & Chelmsford

*Operated by Alina Homecare Services Limited.*

Alina Homecare - Maldon & Chelmsford is a CQC-regulated home-care agency in Maldon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/04/2022

## Practical info

- Postcode: CM9 4GD
- Registered manager: Hutchinson, Rosina
- Local authority: Essex
- Region: East
- City: Maldon
- Last CQC check: 20/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-04-20

### effective

- Finding
  - Is the service effective?
  - Published: 2022-04-20

### Other

- Finding
  - Evidence: Registered manager has good oversight, governance audits and provider quality team support
  - Published: 2022-04-20
- Finding
  - Evidence: Good partnership working with District Nurses and other healthcare professionals
  - Published: 2022-04-20
- Finding
  - Evidence: Care plans personalised, involve people and relatives, and promote independence
  - Published: 2022-04-20
- Finding
  - Evidence: Staff received thorough induction, Care Certificate, shadow shifts and regular supervision/spot checks
  - Published: 2022-04-20
- Finding
  - Evidence: Electronic monitoring system alerts manager to missed or late calls and medication tasks
  - Published: 2022-04-20
- Finding
  - Evidence: Safe recruitment with references and DBS checks; service only takes new packages when staffing allows
  - Published: 2022-04-20
- Finding
  - Evidence: Positive feedback from people and relatives about polite, friendly and regular care workers
  - Published: 2022-04-20
- **missed_or_late_visits** _(minor)_
  - Evidence: they had a system failure which had been identified when a fifteen-minute care call had been missed
  - Published: 2022-04-20

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-04-20

### safe

- Finding
  - Is the service safe?
  - Published: 2022-04-20

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10440222333

HomeCare Compass is an independent guide and is not affiliated with the CQC.