# FLAMELILY CARE LTD-T/A Civility Care

*Operated by Flamelily Care Ltd.*

FLAMELILY CARE LTD-T/A Civility Care is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/06/2023

## Practical info

- Postcode: S1 4QZ
- Registered manager: Matewe, Agness
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 16/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Manager closely monitored care delivery including visit timeliness and duration
  - Published: 2023-06-16
- Finding
  - Evidence: Positive staff morale with staff feeling well supported by management
  - Published: 2023-06-16
- Finding
  - Evidence: Effective processes for referring people to other agencies and health services
  - Published: 2023-06-16
- Finding
  - Evidence: Staff described as kind, caring and respectful; relatives and service users highly complimentary
  - Published: 2023-06-16
- Finding
  - Evidence: Person-centred care with people actively involved in assessment and care planning
  - Published: 2023-06-16
- Finding
  - Evidence: Strong continuity of care through consistent, small staff teams who knew people well
  - Published: 2023-06-16
- Finding
  - Evidence: Risks were well assessed with monthly care plan reviews and personalised guidance for staff
  - Published: 2023-06-16
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding procedures
  - Published: 2023-06-16
- **supervision_appraisal** _(minor)_
  - Evidence: The provider had not ensured all staff received a planned, structured formal supervision on a regular basis... these were not always recorded.
  - Published: 2023-06-16
- **record_keeping** _(minor)_
  - Evidence: we identified some gaps in employment history in recruitment files. The provider confirmed they would update their practice immediately.
  - Published: 2023-06-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10432670923

HomeCare Compass is an independent guide and is not affiliated with the CQC.