# Nexus Care Services

*Operated by Mr John Court.*

Nexus Care Services is a CQC-regulated home-care agency in Sutton Coldfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2023

## Practical info

- Postcode: B74 2LZ
- Registered manager: Umera, Tingaiteyi
- Local authority: Birmingham
- Region: West Midlands
- City: Sutton Coldfield
- Last CQC check: 14/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; involving people in decisions about their care
  - Published: 2023-03-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-18
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-03-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-18

### Other

- Finding
  - Evidence: Provider promoted independence through initiatives like the Nexus Home Retail catalogue for adapted equipment
  - Published: 2023-03-18
- Finding
  - Evidence: Good governance oversight including monitoring of trends such as falls, safeguarding, incidents and accidents
  - Published: 2023-03-18
- Finding
  - Evidence: Provider worked in partnership with district nurses, memory teams and other health professionals
  - Published: 2023-03-18
- Finding
  - Evidence: Staff felt supported and able to raise concerns with management
  - Published: 2023-03-18
- Finding
  - Evidence: Robust complaints process with investigations and action taken to prevent reoccurrence
  - Published: 2023-03-18
- Finding
  - Evidence: Provider organised additional social events such as coffee mornings and luncheons promoting wellbeing
  - Published: 2023-03-18
- Finding
  - Evidence: Effective incident investigation processes with learning shared across the organisation
  - Published: 2023-03-18
- Finding
  - Evidence: Safe recruitment practices including DBS checks were in place for all staff
  - Published: 2023-03-18
- Finding
  - Evidence: Staff received medication training and regular competency checks ensuring safe administration
  - Published: 2023-03-18
- Finding
  - Evidence: People felt safe with staff and risk assessments were completed to reduce known risks
  - Published: 2023-03-18

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-03-18
- Finding
  - End of life care and support
  - Published: 2023-03-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-18
- Finding
  - Planning personalised care
  - Published: 2023-03-18

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-03-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-18
- Finding
  - Using medicines safely
  - Published: 2023-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2023-03-18

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-18
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-03-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10432063961

HomeCare Compass is an independent guide and is not affiliated with the CQC.