# Head Office

*Operated by MKJ Care Services Limited.*

Head Office is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/12/2022

## Practical info

- Postcode: PL6 8SE
- Registered manager: Bush, Mark
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 16/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-16

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-16

### Other

- Finding
  - Evidence: Staff received training in safeguarding, MCA, infection control and equality and diversity.
  - Published: 2022-12-16
- Finding
  - Evidence: DBS checks were obtained prior to new staff commencing work.
  - Published: 2022-12-16
- Finding
  - Evidence: The provider was open to feedback and committed to making improvements identified during inspection.
  - Published: 2022-12-16
- Finding
  - Evidence: The registered manager and nominated individual maintained good working relationships with partner agencies.
  - Published: 2022-12-16
- Finding
  - Evidence: Staff felt listened to, supported and appreciated by the management team.
  - Published: 2022-12-16
- Finding
  - Evidence: Good communication between care staff and with external healthcare professionals.
  - Published: 2022-12-16
- Finding
  - Evidence: Care plans contained information about people's past, likes and dislikes to support person-centred care.
  - Published: 2022-12-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-16
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-16
- Finding
  - End of life care and support
  - Published: 2022-12-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-16
- Finding
  - Using medicines safely
  - Published: 2022-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-16
- Finding
  - Staffing and recruitment
  - Published: 2022-12-16

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10431201592

HomeCare Compass is an independent guide and is not affiliated with the CQC.