# Domiciliary Care Services and Supportive Living Services

*Operated by The Mayfield Trust.*

Domiciliary Care Services and Supportive Living Services is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/02/2023

## Practical info

- Postcode: HX1 3BE
- Registered manager: Mason, Lee
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 03/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence
  - Published: 2023-02-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-03
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-02-03
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-02-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-03

### Other

- Finding
  - Evidence: An independent 'Friendly Circle Group' provided a forum for people to raise issues directly with the provider's board.
  - Published: 2023-02-03
- Finding
  - Evidence: Relatives felt consistently involved in care planning and kept informed.
  - Published: 2023-02-03
- Finding
  - Evidence: Strong audit systems aligned to CQC five key questions with evidence of continuous improvement.
  - Published: 2023-02-03
- Finding
  - Evidence: People were supported to access meaningful activities, employment opportunities, and community inclusion.
  - Published: 2023-02-03
- Finding
  - Evidence: Communication needs were well met using alternative methods such as pictures and symbols.
  - Published: 2023-02-03
- Finding
  - Evidence: Staff received comprehensive induction and specialist training, including positive behaviour support.
  - Published: 2023-02-03
- Finding
  - Evidence: Person-centred care plans and holistic assessments were detailed, live documents updated in line with changing needs.
  - Published: 2023-02-03
- Finding
  - Evidence: Robust transition processes in place for new residents, tailored to individual needs including an 18-month transition for one person.
  - Published: 2023-02-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-03
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2023-02-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-03
- Finding
  - Using medicines safely
  - Published: 2023-02-03
- Finding
  - Staffing and recruitment
  - Published: 2023-02-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-03

### well_led

- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-02-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnership with others
  - Published: 2023-02-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10417560524

HomeCare Compass is an independent guide and is not affiliated with the CQC.