# Covenant Healthcare Ltd

Covenant Healthcare Ltd is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CV2 4HX
- Registered manager: Johnson, Ozichi
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 01/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-12

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-12
- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-12

### Other

- Finding
  - Evidence: End of life care plans were in place with validated RESPECT forms
  - Published: 2022-07-12
- Finding
  - Evidence: Good infection prevention and control with adequate PPE and spot checks
  - Published: 2022-07-12
- Finding
  - Evidence: Effective communication systems for people with verbal communication difficulties
  - Published: 2022-07-12
- Finding
  - Evidence: Privacy, dignity and independence were respected and promoted
  - Published: 2022-07-12
- Finding
  - Evidence: Registered manager (a registered nurse) carried out three-monthly competency assessments
  - Published: 2022-07-12
- Finding
  - Evidence: Staff received induction and training including for complex healthcare tasks (PEG, tracheostomy)
  - Published: 2022-07-12
- Finding
  - Evidence: Staff were recruited safely with references and DBS checks
  - Published: 2022-07-12
- Finding
  - Evidence: No missed care calls and people felt safe with staff in their homes
  - Published: 2022-07-12
- Finding
  - Evidence: People and their relatives were satisfied with the care and described staff as kind and caring
  - Published: 2022-07-12
- **leadership** _(minor)_
  - Evidence: The registered manager had not yet started their Level 5 Care Leadership and Management Diploma.
  - Published: 2022-07-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-12
- Finding
  - Staffing and recruitment
  - Published: 2022-07-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-12
- Finding
  - Using medicines safely
  - Published: 2022-07-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-12
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10415693235

HomeCare Compass is an independent guide and is not affiliated with the CQC.