# Bluebird Care, Newmarket and Fenland

*Operated by Verafrank Aji Limited.*

Bluebird Care, Newmarket and Fenland is a CQC-regulated home-care agency in Ely.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/03/2019

## Practical info

- Postcode: CB6 3NW
- Registered manager: Porter, Heather
- Local authority: Cambridgeshire
- Region: East
- City: Ely
- Last CQC check: 13/Nov/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives able to monitor care visit timings via a phone application
  - Published: 2022-07-27
- Finding
  - Evidence: Office-based staff with care skills available to cover unplanned absences
  - Published: 2022-07-27
- Finding
  - Evidence: Electronic care visit monitoring application used to track visit times and respond to delays
  - Published: 2022-07-27
- Finding
  - Evidence: Staff were not required to rush care visits; rosters ensured meaningful time with people
  - Published: 2022-07-27
- Finding
  - Evidence: Sufficient staff with appropriate skills to safely support each person
  - Published: 2022-07-27
- Finding
  - Evidence: Effective audit, quality assurance and governance systems driving continuous improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and accessible management culture with out-of-hours support, wellbeing sessions, and responsive leadership.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care training in place with staff champions and access to palliative care nurses and 'just in case' medicines.
  - Published: 2021-10-30
- Finding
  - Evidence: Immersive 'dementia bus' training event to build staff empathy and understanding of living with dementia.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received specialist training including PEG feeding, safe use of oxygen, Parkinson's disease, dementia care, and MCA.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction programme including 12 weeks of structured support, mentoring, and shadowing of experienced staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative use of technology (PASS system, memory app, tablet computers) to monitor care delivery and enhance person-centred support.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels with staff reporting they never had to rush and always had adequate travel time between visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment practices including DBS checks, criminal record checks, references, and performance and personality testing.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and reported concerns appropriately to managers and the local safeguarding authority.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received equality and diversity training and promoted dignity, respect, and independence.
  - Published: 2021-01-26
- Finding
  - Evidence: Emergency plan using traffic light risk prioritisation system was in place to protect people in crisis situations.
  - Published: 2021-01-26
- Finding
  - Evidence: Strong staff support culture with supervision, appraisals, bonus scheme, and Employee of the Month recognition.
  - Published: 2021-01-26
- Finding
  - Evidence: Innovative quality assurance systems including electronic records via smartphone app were being implemented.
  - Published: 2021-01-26
- Finding
  - Evidence: Person-centred care plans were detailed, reviewed regularly, and reflected individual choices including gender preference for personal care.
  - Published: 2021-01-26
- Finding
  - Evidence: People received care from regular, consistent staff who knew them well; missed calls were very rare.
  - Published: 2021-01-26
- Finding
  - Evidence: Robust induction process with weekly contact, direct observations, and spot checks during the first twelve weeks.
  - Published: 2021-01-26
- Finding
  - Evidence: Medicines were well managed with monthly auditing of medication administration records and spot checks on staff practice.
  - Published: 2021-01-26
- Finding
  - Evidence: Staff were trained in safeguarding and understood their responsibilities; safeguarding referrals were made appropriately.
  - Published: 2021-01-26
- **complaints_handling** _(minor)_
  - Evidence: some of the surveys contained comments which could be said to constitute a complaint and the manager stated that they would ensure that any such issues would be responded to in writing in future.
  - Published: 2021-01-26

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1041108285

HomeCare Compass is an independent guide and is not affiliated with the CQC.