# Positive Support For You CIC

*Operated by Positive Support for You CIC.*

Positive Support For You CIC is a CQC-regulated home-care agency in Ashington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2022

## Practical info

- Postcode: NE63 8QZ
- Registered manager: Carpenter, Cheryl
- Local authority: Northumberland
- Region: North East
- City: Ashington
- Last CQC check: 21/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-21

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-21

### Other

- Finding
  - Evidence: Strong partnership working with external health and social care professionals
  - Published: 2022-06-21
- Finding
  - Evidence: Open, inclusive and empowering culture promoted by registered manager and PBS lead practitioner
  - Published: 2022-06-21
- Finding
  - Evidence: Accessible information available in easy-read and multiple formats
  - Published: 2022-06-21
- Finding
  - Evidence: Effective audits, lessons learned culture, and active membership of the Restraint Reduction Network
  - Published: 2022-06-21
- Finding
  - Evidence: Robust staff training including PBS and NAPPI, with regular supervision and competency assessments
  - Published: 2022-06-21
- Finding
  - Evidence: Stable, consistent staff teams providing continuity of care, valued by relatives
  - Published: 2022-06-21
- Finding
  - Evidence: Person-centred risk assessments and detailed one-page profiles supporting communication
  - Published: 2022-06-21
- Finding
  - Evidence: Adherence to STOMP principles, with reduction in 'when required' medicines
  - Published: 2022-06-21
- Finding
  - Evidence: Strong implementation of Positive Behaviour Support (PBS) leading to improved health and wellbeing outcomes
  - Published: 2022-06-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-21

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-21
- Finding
  - Staffing and recruitment
  - Published: 2022-06-21
- Finding
  - Using medicines safely
  - Published: 2022-06-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning and improving care
  - Published: 2022-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10405494148

HomeCare Compass is an independent guide and is not affiliated with the CQC.