# Clarity Homecare (Bolton)

*Operated by Apollo Healthcare & Training Ltd.*

Clarity Homecare (Bolton) is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2022

## Practical info

- Postcode: BL1 1QD
- Registered manager: Hart, Charlene
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 10/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-10
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-10

### Other

- Finding
  - Evidence: Continuous learning supported by regular audits, spot checks and action plans
  - Published: 2022-05-10
- Finding
  - Evidence: Good partnership working with other health and social care professionals
  - Published: 2022-05-10
- Finding
  - Evidence: Open, accessible management team with regular quality monitoring calls and annual surveys
  - Published: 2022-05-10
- Finding
  - Evidence: Strong respect for privacy, dignity and independence as confirmed by relatives
  - Published: 2022-05-10
- Finding
  - Evidence: Person-centred care planning with consistent regular carers for anxious service users
  - Published: 2022-05-10
- Finding
  - Evidence: Thorough staff induction including shadowing shifts and ongoing refresher training
  - Published: 2022-05-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-10
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-10
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-10
- Finding
  - Managers and staff understanding roles, quality, risks and regulatory requirements
  - Published: 2022-05-10
- Finding
  - Duty of candour and being open and honest when something goes wrong
  - Published: 2022-05-10
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10404503429

HomeCare Compass is an independent guide and is not affiliated with the CQC.