# Sentimex Care

*Operated by Sentimex Care Ltd.*

Sentimex Care is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/06/2023

## Practical info

- Postcode: DE24 8AA
- Registered manager: Duba, Gracious
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 24/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-06-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-24
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-06-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-24

### Other

- Finding
  - Evidence: Complaints and issues were resolved to people's satisfaction with a clear policy in place for formal complaints.
  - Published: 2023-06-24
- Finding
  - Evidence: Staff were well-supported through induction, Care Certificate completion, relevant training and regular meetings.
  - Published: 2023-06-24
- Finding
  - Evidence: Audits, action plans and feedback mechanisms were in place to drive continuous quality improvement.
  - Published: 2023-06-24
- Finding
  - Evidence: Leadership was accessible, responsive and person-centred, with the registered manager available evenings and weekends.
  - Published: 2023-06-24
- Finding
  - Evidence: End of life care was planned collaboratively with people, relatives and healthcare professionals.
  - Published: 2023-06-24
- Finding
  - Evidence: Strong multi-agency working with GPs, district nurses, occupational therapists, and dementia teams to support people's health outcomes.
  - Published: 2023-06-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-24
- Finding
  - Planning personalised care; supporting people to develop and maintain relationships and to avoid social isolation
  - Published: 2023-06-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-24
- Finding
  - Using medicines safely
  - Published: 2023-06-24
- Finding
  - Staffing and recruitment
  - Published: 2023-06-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-24
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10398356478

HomeCare Compass is an independent guide and is not affiliated with the CQC.