# DCC Amber Valley Home Care

*Operated by Derbyshire County Council.*

DCC Amber Valley Home Care is a CQC-regulated home-care agency in Alfreton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/01/2020

## Practical info

- Postcode: DE55 7AL
- Registered manager: Hewitt, Tracey
- Local authority: Derbyshire
- Region: East Midlands
- City: Alfreton
- Last CQC check: 07/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-27

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-27

### Other

- Finding
  - Evidence: Complaints were handled responsively and people felt confident raising concerns.
  - Published: 2024-03-27
- Finding
  - Evidence: Rotas sent to people weekly in large print with visit times and named staff.
  - Published: 2024-03-27
- Finding
  - Evidence: New quality monitoring systems implemented to track visit times and prevent missed calls.
  - Published: 2024-03-27
- Finding
  - Evidence: Consent and Mental Capacity Act principles were now being followed correctly.
  - Published: 2024-03-27
- Finding
  - Evidence: Staff received regular supervision, induction, and bespoke training for complex care needs.
  - Published: 2024-03-27
- Finding
  - Evidence: People received kind, compassionate, dignified care from consistent, familiar staff teams.
  - Published: 2024-03-27
- Finding
  - Evidence: Care plans were developed with people before the service started and reviewed when needs changed.
  - Published: 2024-03-27
- Finding
  - Evidence: Safeguarding processes were now in place; staff understood their role and reported concerns appropriately.
  - Published: 2024-03-27
- Finding
  - Evidence: Medicines management had improved with staff receiving training and competency checks for safe administration.
  - Published: 2024-03-27
- Finding
  - Evidence: People felt safe when receiving care and risks were now assessed with management plans guiding staff.
  - Published: 2024-03-27

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-27
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-27
- Finding
  - End of life care and support
  - Published: 2024-03-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-27
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-27
- Finding
  - Staffing and recruitment
  - Published: 2024-03-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-27
- Finding
  - Assessing risk, safety monitoring and management; using medicines safely
  - Published: 2024-03-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-27
- Finding
  - Promoting a positive culture; managers and staff clear about roles; continuous learning; duty of candour
  - Published: 2024-03-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1039149681

HomeCare Compass is an independent guide and is not affiliated with the CQC.