# Humanity Care and Support Services

*Operated by Humanity Care & Support Services Ltd.*

Humanity Care and Support Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/07/2022

## Practical info

- Postcode: SE1 5AN
- Registered manager: Kenton, Rosalie
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 28/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-06-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-06-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-06-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-06-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-06-20

### Other

- Finding
  - Evidence: Complaint and incident management systems in place from the outset of registration.
  - Published: 2025-06-20
- Finding
  - Evidence: Strong communication with person's relative and social worker, with very positive feedback from both.
  - Published: 2025-06-20
- Finding
  - Evidence: Effective quality monitoring including regular spot checks, monthly care plan reviews, and quality audits.
  - Published: 2025-06-20
- Finding
  - Evidence: Provider worked within MCA principles; capacity assessment completed and Power of Attorney verified.
  - Published: 2025-06-20
- Finding
  - Evidence: Person and their representative were actively involved in care planning and decision-making.
  - Published: 2025-06-20
- Finding
  - Evidence: Staff had completed relevant training including safeguarding, health and safety, and the Care Certificate.
  - Published: 2025-06-20
- Finding
  - Evidence: Person received care calls on time from consistent, regular staff who built positive relationships.
  - Published: 2025-06-20
- Finding
  - Evidence: Risks were assessed and managed comprehensively, including moving and handling, environmental and needs assessments.
  - Published: 2025-06-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-06-20
- Finding
  - End of life care and support
  - Published: 2025-06-20
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2025-06-20
- Finding
  - Meeting people's communication needs
  - Published: 2025-06-20
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-06-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-06-20
- Finding
  - Using medicines safely
  - Published: 2025-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2025-06-20
- Finding
  - Staffing and recruitment
  - Published: 2025-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-06-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-06-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10376110791

HomeCare Compass is an independent guide and is not affiliated with the CQC.