# South Short Term and Urgent Support Team

*Operated by Kirklees Metropolitan Council.*

South Short Term and Urgent Support Team is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2020

## Practical info

- Postcode: HD2 1YF
- Registered manager: Smith, Rebecca
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 02/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Improvements made to induction and training programmes with face-to-face teaching
  - Published: 2023-03-02
- Finding
  - Evidence: Provider worked in partnership with community health and social care professionals and external agencies
  - Published: 2023-03-02
- Finding
  - Evidence: Positive staff culture with open communication and approachable management
  - Published: 2023-03-02
- Finding
  - Evidence: Clear audit system covering medicines management, care plans, and accidents and incidents
  - Published: 2023-03-02
- Finding
  - Evidence: Robust safeguarding systems including a safeguarding log and regular safeguarding audits
  - Published: 2023-03-02
- Finding
  - Evidence: Staff up to date with medicine training and received regular medicine competence checks; medicines audits in place
  - Published: 2023-03-02
- Finding
  - Evidence: Staffing levels monitored using dependency tools; late or missed calls escalated by registered manager
  - Published: 2023-03-02
- Finding
  - Evidence: Lessons learned shared with staff via team meetings and supervision
  - Published: 2023-03-02
- Finding
  - Evidence: Risk assessments reviewed on a weekly basis and updated whenever there was a change in a person's need
  - Published: 2023-03-02
- **person_centred_care** _(minor)_
  - Evidence: The service completed annual surveys for staff however there was no regular surveys completed for people who use the service and their relatives.
  - Published: 2023-03-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-02
- Finding
  - Using medicines safely
  - Published: 2023-03-02
- Finding
  - Staffing and recruitment
  - Published: 2023-03-02
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-02
- Finding
  - Working in partnership with others; Duty of candour
  - Published: 2023-03-02
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10375986772

HomeCare Compass is an independent guide and is not affiliated with the CQC.