# Real Mission Care

*Operated by Real Mission Limited.*

Real Mission Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/07/2022

## Practical info

- Postcode: E14 9TS
- Registered manager: Siddique, Md Ashraful
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 09/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-09
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-07-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-09
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-09

### Other

- Finding
  - Evidence: Good communication with people, families and other health and social care professionals
  - Published: 2022-07-09
- Finding
  - Evidence: Staff treated people with dignity, respected privacy and promoted independence
  - Published: 2022-07-09
- Finding
  - Evidence: Open, approachable registered manager with regular spot checks and feedback questionnaires
  - Published: 2022-07-09
- Finding
  - Evidence: Staff completed Care Certificate induction and relevant training including MCA
  - Published: 2022-07-09
- Finding
  - Evidence: Risk assessments individualised with guidance translated into Bengali for staff
  - Published: 2022-07-09
- Finding
  - Evidence: Person-centred care plans reflecting individual preferences, reviewed every six months
  - Published: 2022-07-09
- Finding
  - Evidence: Staff recruited safely with DBS, references and pre-employment checks
  - Published: 2022-07-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-09
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-07-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-09
- Finding
  - Using medicines safely
  - Published: 2022-07-09
- Finding
  - Staffing and recruitment
  - Published: 2022-07-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-09
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-07-09
- Finding
  - Managers and staff being clear about roles, performance, risks and regulatory requirements; continuous learning
  - Published: 2022-07-09
- Finding
  - Duty of candour
  - Published: 2022-07-09
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-07-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10369952621

HomeCare Compass is an independent guide and is not affiliated with the CQC.