# Altimate Care Services UK Ltd

Altimate Care Services UK Ltd is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/05/2023

## Practical info

- Postcode: RM7 7PJ
- Registered manager: Babalola, Helen
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 16/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-16
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-05-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-16

### Other

- Finding
  - Evidence: People and relatives spoke positively about kind, respectful and dignified care from staff.
  - Published: 2023-05-16
- Finding
  - Evidence: Registered manager maintained active links with local authority and monitored CQC regulations and best practice.
  - Published: 2023-05-16
- Finding
  - Evidence: Open-door management culture with regular spot checks, audits, and staff meetings to monitor quality.
  - Published: 2023-05-16
- Finding
  - Evidence: Comprehensive, personalised care plans developed with involvement of people and relatives.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff received regular training including safeguarding, MCA, infection control, equality and diversity, and end of life care.
  - Published: 2023-05-16
- Finding
  - Evidence: Medicines administration records were fully signed with no gaps, and medicines were managed safely.
  - Published: 2023-05-16
- Finding
  - Evidence: Robust recruitment with DBS checks, identity verification and references completed before staff started work.
  - Published: 2023-05-16
- Finding
  - Evidence: People felt safe with staff and no missed visits were reported; a relative confirmed 'We never had a missed call where the staff did not come.'
  - Published: 2023-05-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2023-05-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16
- Finding
  - Using medicines safely
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-16
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-05-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Promoting a positive culture
  - Published: 2023-05-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10366868305

HomeCare Compass is an independent guide and is not affiliated with the CQC.