# Arch Community Services Ltd

Arch Community Services Ltd is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2023

## Practical info

- Postcode: LS9 6NW
- Registered manager: Siziba, Moreen Nomxolisi
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-26

### Other

- Finding
  - Evidence: Service received numerous compliments from people, relatives and external agencies.
  - Published: 2023-01-26
- Finding
  - Evidence: Effective governance with financial, medication and IPC audits; good quality monitoring systems.
  - Published: 2023-01-26
- Finding
  - Evidence: Registered manager was highly praised by staff, people, relatives and external professionals; nominated for Leeds Quality in Care Awards 2022.
  - Published: 2023-01-26
- Finding
  - Evidence: Strong community engagement supporting people to access local and wider social activities.
  - Published: 2023-01-26
- Finding
  - Evidence: People actively involved in care planning, reviews and decision-making, with accessible information formats used.
  - Published: 2023-01-26
- Finding
  - Evidence: Person-centred care plans with detailed information on history, goals, aspirations, communication needs and routines.
  - Published: 2023-01-26
- Finding
  - Evidence: Staff received comprehensive induction, three months of training, regular supervision and spot checks.
  - Published: 2023-01-26
- Finding
  - Evidence: Medicines managed safely with trained and competency-checked staff; STOMP principles understood by the registered manager.
  - Published: 2023-01-26
- Finding
  - Evidence: Consistent, reliable staffing with people receiving support from the same staff members who knew them well.
  - Published: 2023-01-26
- Finding
  - Evidence: People felt safe and staff demonstrated a strong understanding of safeguarding procedures.
  - Published: 2023-01-26
- **incident_learning** _(minor)_
  - Evidence: A recent incident had been recorded on an incident form, but it was difficult to establish from this what actually happened.
  - Published: 2023-01-26
- **record_keeping** _(minor)_
  - Evidence: One person did not have the full information on their MAR which was addressed by the registered manager as soon as we brought it to their attention.
  - Published: 2023-01-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activities
  - Published: 2023-01-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-26
- Finding
  - Using medicines safely
  - Published: 2023-01-26
- Finding
  - Staffing and recruitment
  - Published: 2023-01-26
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-26

### well_led

- Finding
  - Working in partnership with others; How the provider understands and acts on the duty of candour
  - Published: 2023-01-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-01-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10365865585

HomeCare Compass is an independent guide and is not affiliated with the CQC.