# Visiting Angels North Yorkshire and West

*Operated by Buttercup Home Care Ltd.*

Visiting Angels North Yorkshire and West is a CQC-regulated home-care agency in Harrogate.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2025

## Practical info

- Postcode: HG1 5JR
- Registered manager: Glynn, Sarah
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Harrogate
- Last CQC check: 14/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-06

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Safeguarding training and policies were in place and staff understood how to raise concerns
  - Published: 2022-07-06
- Finding
  - Evidence: People could choose their care giver and build relationships, providing continuity of care
  - Published: 2022-07-06
- Finding
  - Evidence: Registered manager was supportive, approachable and promoted a positive caring ethos
  - Published: 2022-07-06
- Finding
  - Evidence: Strong communication systems with families, building positive relationships
  - Published: 2022-07-06
- Finding
  - Evidence: Staff were appropriately trained with a training matrix and competency checks overseen by the registered manager
  - Published: 2022-07-06
- Finding
  - Evidence: Safe recruitment practices were followed and staffing levels were sufficient to meet needs
  - Published: 2022-07-06
- Finding
  - Evidence: Staff treated people with dignity, privacy and respect, promoting independence
  - Published: 2022-07-06

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06
- Finding
  - End of life care and support
  - Published: 2022-07-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-06
- Finding
  - Using medicines safely
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management, learning lessons when things go wrong
  - Published: 2022-07-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10365429313

HomeCare Compass is an independent guide and is not affiliated with the CQC.