# AAA Healthcare – Preston

*Operated by AAA Healthcare Agency Ltd.*

AAA Healthcare – Preston is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2022

## Practical info

- Postcode: PR2 9YW
- Registered manager: Ahmed, Nilum
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-01
- Finding
  - Supporting people to eat and drink enough; access healthcare; working with other agencies
  - Published: 2022-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-01

### Other

- Finding
  - Evidence: Effective partnership working with social workers, GPs and community nurses.
  - Published: 2022-06-01
- Finding
  - Evidence: Positive culture, registered manager well respected, open-door policy and duty of candour recognised.
  - Published: 2022-06-01
- Finding
  - Evidence: Management team had auditing systems and quality assurance processes for ongoing oversight.
  - Published: 2022-06-01
- Finding
  - Evidence: Person-centred care planning with 'All about me' documents and matching staff to people's interests.
  - Published: 2022-06-01
- Finding
  - Evidence: Staff were kind, considerate and caring; protected people's privacy, dignity and independence.
  - Published: 2022-06-01
- Finding
  - Evidence: People received consistent, effective care from knowledgeable and skilled staff supported by in-house training.
  - Published: 2022-06-01
- Finding
  - Evidence: Staff followed infection prevention and control guidance, using PPE effectively.
  - Published: 2022-06-01
- Finding
  - Evidence: Staff managed medicines according to national guidelines and had competencies assessed.
  - Published: 2022-06-01
- Finding
  - Evidence: Staff demonstrated a good understanding about safeguarding people from the risk of abuse and training was provided.
  - Published: 2022-06-01
- **record_keeping** _(minor)_
  - Evidence: a full employment history should be requested to ensure suitable staff were employed.
  - Published: 2022-06-01
- **governance** _(minor)_
  - Evidence: Recruitment procedures were in place however they needed to be more robust to ensure all checks were done prior to employment.
  - Published: 2022-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-01
- Finding
  - Planning personalised care to meet needs and preferences; relationships and activities
  - Published: 2022-06-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-01
- Finding
  - Using medicines safely
  - Published: 2022-06-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-01
- Finding
  - Staffing and recruitment
  - Published: 2022-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-01
- Finding
  - Managers and staff being clear about roles; quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10359728002

HomeCare Compass is an independent guide and is not affiliated with the CQC.