# Real Life Options - South Tyneside

*Operated by Real Life Options.*

Real Life Options - South Tyneside is a CQC-regulated home-care agency in South Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2022

## Practical info

- Postcode: NE33 2QU
- Registered manager: Huskisson, Kay
- Local authority: South Tyneside
- Region: North East
- City: South Shields
- Last CQC check: 13/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting privacy, dignity and independence
  - Published: 2022-08-13

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-13

### Other

- Finding
  - Evidence: Good communication support including body language, picture cards, easy-read formats and planned autism communication training
  - Published: 2022-08-13
- Finding
  - Evidence: Positive, person-centred culture led by an approachable registered manager with effective auditing and governance
  - Published: 2022-08-13
- Finding
  - Evidence: Strong partnership working with external health and social care professionals, smoothing transitions into service
  - Published: 2022-08-13
- Finding
  - Evidence: Effective safeguarding systems with online incident reporting shared with regional management for oversight and learning
  - Published: 2022-08-13
- Finding
  - Evidence: High staff continuity with very rare use of agency staff, supporting trust and wellbeing
  - Published: 2022-08-13
- Finding
  - Evidence: Person-centred, detailed care plans and risk assessments aligned with Right Support, Right Care, Right Culture
  - Published: 2022-08-13
- Finding
  - Evidence: Strong application of STOMP principles and safe medicines management with regular audits and competency assessments
  - Published: 2022-08-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-13

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-08-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-13
- Finding
  - Staffing and recruitment
  - Published: 2022-08-13
- Finding
  - Using medicines safely
  - Published: 2022-08-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-13
- Finding
  - Working in partnership with others
  - Published: 2022-08-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10353685635

HomeCare Compass is an independent guide and is not affiliated with the CQC.