# CARE 24/7 SOLUTIONS LIMITED *Operated by Care 24/7 Solutions Limited.* CARE 24/7 SOLUTIONS LIMITED is a CQC-regulated home-care agency in Swindon. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Good | | Safe | Good | | Effective | Good | | Caring | Good | | Responsive | Good | | Well-led | Good | Rating published: 17/12/2025 ## Practical info - Postcode: SN2 2AZ - Local authority: Swindon - Region: South West - City: Swindon - Last CQC check: 17/Dec/2025 - 00:00 ## Inspection findings ### Other - Finding - Evidence: The service had recently increased quality assurance questionnaires to monthly frequency. - Published: 2024-01-03 - Finding - Evidence: Spot checks were undertaken to monitor safe staff practice and PPE adherence. - Published: 2024-01-03 - Finding - Evidence: Team meetings were used to promote open culture, good practice and staff communication. - Published: 2024-01-03 - Finding - Evidence: Daily medicines audit checks were being completed regularly and identifying some issues. - Published: 2024-01-03 - Finding - Evidence: A new electronic care records system was introduced, improving governance and family communication via an app. - Published: 2024-01-03 - Finding - Evidence: Provider was responsive to inspection feedback; management completed level 4 safeguarding training after the visit. - Published: 2024-01-03 - Finding - Evidence: Most people and relatives felt care was safe and staff were kind, caring and compassionate. - Published: 2024-01-03 - **person_centred_care** _(minor)_ - Evidence: A safeguarding document stated a person 'uses all kinds of tricks' to decline care...records described them as 'little bit tricky' and said they would 'finally play victims of poor care'. - Published: 2024-01-03 - **supervision_appraisal** _(minor)_ - Evidence: The supervision matrix did not always match up with the supervision forms in staff files. - Published: 2024-01-03 - **staffing_levels** _(moderate)_ - Evidence: The rotas we reviewed did not give staff sufficient travel time. One staff had back-to-back visits where no travel time had been allocated, however visit locations were 30 minutes away. - Published: 2024-01-03 - **communication_with_families** _(moderate)_ - Evidence: Professionals told us they did not always receive a timely response to emails, and a professional noted instances where the service had failed to arrive at planned joint visits. - Published: 2024-01-03 - **leadership** _(moderate)_ - Evidence: At the time of our inspection there was not a registered manager in post. The nominated individual had submitted an application to be appointed as the registered manager. - Published: 2024-01-03 - **incident_learning** _(moderate)_ - Evidence: Systems were not operated to analyse accidents/incidents, complaints and safeguarding concerns to identify trends or themes. - Published: 2024-01-03 - **staff_competency** _(moderate)_ - Evidence: The medication competency assessment workbook answers we reviewed were populated with internet responses. We were not assured this was an adequate process to assess staff competency. - Published: 2024-01-03 - **staff_training** _(moderate)_ - Evidence: Staff had completed significant amounts of hours of training of many different subjects in 1 day...1 staff on 9 March 2023 had spent 15 and a half hours training. - Published: 2024-01-03 - **record_keeping** _(moderate)_ - Evidence: Some records were incomplete, outdated, or inaccurate...some information was inaccessible because the service was unable to access emails of a former staff member. - Published: 2024-01-03 - **governance** _(critical)_ - Evidence: Audits had not been fully effective in driving improvement...care plan audits contained repeated actions without evidence of resolution. - Published: 2024-01-03 - **infection_control** _(critical)_ - Evidence: The service had not established or effectively implemented robust infection prevention and control procedures to effectively mitigate risk to people. - Published: 2024-01-03 - **care_planning** _(critical)_ - Evidence: Risk assessments were either not present, had not been updated in a timely manner, or lacked sufficient detail to help staff understand and respond to risks. - Published: 2024-01-03 - **medication_management** _(critical)_ - Evidence: MARs did not always represent an accurate record of all prescribed medicines and topical creams administered...1 person's MAR had been used for training/demo purposes. - Published: 2024-01-03 ### safe - Finding - Staffing and recruitment - Published: 2024-01-03 - Finding - Learning lessons when things go wrong - Published: 2024-01-03 - Finding - Preventing and controlling infection - Published: 2024-01-03 - Finding - Using medicines safely - Published: 2024-01-03 - Finding - Assessing risk, safety monitoring and management - Published: 2024-01-03 - Finding - Systems and processes to safeguard people from the risk of abuse - Published: 2024-01-03 ### well_led - Finding - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics - Published: 2024-01-03 - Finding - Promoting a positive culture that is person-centred, open, inclusive and empowering - Published: 2024-01-03 - Finding - How the provider understands and acts on the duty of candour; Working in partnership with others - Published: 2024-01-03 - Finding - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care - Published: 2024-01-03 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10352652735 HomeCare Compass is an independent guide and is not affiliated with the CQC.